One week before my Y Combinator interview, my doctor told me I needed open-heart surgery to fix a leaky valve. I had just moved from India to France. I didn’t speak French, and I found myself explaining my medical condition over and over again to different doctors across multiple hospitals. Filling out forms and getting appointments became a full-time job. I remember thinking, what if I could just take photos of all my medical reports, email them, and the hospital’s system could automatically capture everything?
在我的Y组合访谈前一个星期，我的医生告诉我，我需要开心手术来修复泄漏的阀门。我刚从印度搬到法国。我不会说法语，我发现自己一遍又一遍地向多家医院的不同医生解释了我的医疗状况。填写表格和预约成为一项全职工作。我记得在想，如果我只能拍摄所有医疗报告的照片，给它们发送电子邮件，而医院的系统可以自动捕获所有内容？
Why Businesses Rely on Forms
为什么企业依靠表格
Years later, I found myself building digital intake forms for hospitals to onboard patients. I couldn’t help but ask: why do doctors ask patients to fill out forms when they could simply ask those questions during the consultation?
多年后，我发现自己为医院在船上患者建立了数字摄入表格。我忍不住问：为什么医生在咨询过程中简单地提出这些问题时，医生要填写表格？
It turns out that when patients explain their symptoms verbally, they often miss critical details. Extracting that information during an appointment takes extra time. A well-designed form forces the patient to think beforehand, saving time and improving accuracy.
事实证明，当患者口头解释症状时，他们常常会错过关键细节。在约会期间提取这些信息需要额外的时间。精心设计的形式迫使患者事先思考，节省时间并提高准确性。
This issue isn’t limited to healthcare. In every industry, when customers email businesses, they miss key details needed to help them. So these businesses reply with follow-up questions and wait. What could’ve been a quick resolution stretches into days of back-and-forth.
这个问题不仅限于医疗保健。在每个行业中，当客户通过电子邮件发送企业时，他们会错过帮助他们所需的关键细节。因此，这些企业回答了后续问题并等待。可以快速的解决方案延伸到来回的日子。
To fix this, businesses implement forms with required fields. That way, they gather complete data upfront and streamline operations. They use products like Google Forms and sync the responses to Google Sheets, so that they can track the status and create reports.
为了解决此问题，企业用所需的字段实施表单。这样，他们会预先收集完整的数据并简化操作。他们使用Google表单之类的产品并同步对Google表格的响应，以便他们可以跟踪状态并创建报告。
Why Customers Hate Filling Out Forms
为什么客户讨厌填写表格
While forms are useful for businesses, they frustrate customers for two main reasons:
虽然表格对企业很有用，但它们以两个主要原因使客户感到沮丧：
Many fields like name, age, insurance, medical history already exist on ID cards or previous records. Increasingly, people use AI tools like ChatGPT to extract and paste this data into forms just to avoid errors. Form creators often over-collect. In trying to capture every detail, they create long, tedious forms that overwhelm users. Patients may not have a choice, but no one will fill a 3-page customer satisfaction survey.
许多领域，例如姓名，年龄，保险，病史，身份证或以前的记录已经存在。人们越来越多地使用诸如chatgpt之类的AI工具将这些数据提取并粘贴到表格中，以避免错误。形式创建者经常过度收集。在试图捕获每个细节时，它们创建了不堪重负的用户的漫长而乏味的形式。患者可能没有选择，但没有人会填写3页的客户满意度调查。
What if, instead, a patient could just snap a photo of their insurance card or previous report, send it via email, and let AI handle the rest? That’s exactly what we’ve built.
如果患者只能拍摄其保险卡或上一份报告的照片，请通过电子邮件发送并让AI处理其余的，该怎么办？这正是我们建造的。
Introducing Semantic Email
介绍语义电子邮件
With Semantic Email , customers email naturally, while your team receives structured, actionable data. Here’s how it works:
使用语义电子邮件，客户自然电子邮件将您的团队接收结构化的可操作数据。它的工作原理：
Create an email address connected to your existing Google Form. Customers send emails with attachments or freeform questions. AI extracts key information from the email and attachments using your form logic. Missing details are collected through conversational email follow-ups. The customer reviews the filled form, signs, and submits. Data syncs automatically to Google Sheets and is saved as PDFs in Google Drive — ready for integration with systems like Electronic Health Records (EHR).
创建连接到您现有的Google表格的电子邮件地址。客户发送带有附件或自由形式问题的电子邮件。AI使用您的表格逻辑从电子邮件和附件中提取关键信息。丢失的详细信息是通过对话电子邮件随访收集的。客户审查填充表格，标志和提交。数据会自动与Google表同步，并在Google Drive中保存为PDF，可以与Electronic Health Records（EHR）等系统集成。
We’ve made it HIPAA-compliant , with built-in eSignature support for consent forms. Our hope is to make life just a bit easier for patients navigating already difficult situations.
我们将其符合HIPAA，并在同意书上进行内置的高级支持。我们的希望是使生活已经很困难的患者变得更加轻松。
Beyond Healthcare
超越医疗保健
Semantic Email for free and let us know what you think. Healthcare is personal to me, but this product works for any business using Google Workspace that wants to reduce friction in collecting customer information. It gives customers the ease of email, and your team the structure of forms — without forcing either side to compromise. Try
免费提供语义电子邮件，让我们知道您的想法。医疗保健对我来说是个人的，但是该产品适用于使用Google Workspace的任何业务，该企业希望减少收集客户信息时的摩擦。它为客户提供了轻松的电子邮件，您的团队具有表格的结构 - 而不会迫使任何一方妥协。尝试
