Qantas data breach exposes up to six million customer profiles
澳航数据泄露最多公开了600万个客户资料
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Reuters The airline says there will be no impact to Qantas' operations
路透社说，澳航的行动不会影响
Qantas is contacting customers after a cyber attack targeted their third-party customer service platform. On 30 June, the Australian airline detected"unusual activity" on a platform used by its contact centre to store the data of six million people, including names, email addresses, phone numbers, birth dates and frequent flyer numbers. Upon detection of the breach, Qantas took"immediate steps and contained the system", according to a statement. The company is still investigating the full extent of the breach, but says it is expecting the proportion of data stolen to be"significant".
在网络攻击以他们的第三方客户服务平台为目标之后，澳航正在与客户联系。6月30日，澳大利亚航空公司在其联络中心使用的平台上检测到“异常活动”，以存储600万人的数据，包括名称，电子邮件地址，电话号码，出生日期和频繁传单号码。一份声明说，在发现违规后，澳航采取了“立即步骤并包含了系统”。该公司仍在调查违规行为的全部范围，但表示正在预期盗窃的数据比例将“重要”。
It has assured the public that passport details, credit card details and personal financial information were not held in the breached system, and no frequent flyer accounts, passwords or PIN numbers have been compromised. Qantas has notified the Australian Federal Police of the breach, as well as the Australian Cyber Security Centre and the Office of the Australian Information Commissioner."We sincerely apologise to our customers and we recognise the uncertainty this will cause," said Qantas Group CEO Vanessa Hudson. She asked customers to call the dedicated support line if they had concerns, and confirmed that there would be no impact to Qantas' operations or the safety of the airline.
它向公众保证，护照详细信息，信用卡详细信息和个人财务信息没有在被破坏的系统中保存，并且没有频繁的传单帐户，密码或PIN号码受到损害。澳航已通知澳大利亚联邦警察，违规，澳大利亚网络安全中心和澳大利亚信息专员办公室。澳航集团首席执行官凡妮莎·哈德森（Vanessa Hudson）表示：“我们真诚地向客户道歉，我们认识到这将导致的不确定性。”她要求客户是否有担忧，请致电专用的支持线，并确认对澳航的运营或航空公司的安全没有影响。
The attack comes just days after the FBI issued an alert on X warning that the airline sector was a target of cyber criminal group Scattered Spider. US-based Hawaiian Airlines and Canada's WestJet have both been impacted by similar cyber attacks in the past two weeks. BBC revealed that the group has also been the key focus of an investigation into the wave of cyber attacks on UK retailers, including M&S.
联邦调查局（FBI）发布X警告后几天，袭击发生在几天后，警告航空公司是网络犯罪团体分散蜘蛛的目标。在过去的两周中，总部位于美国的夏威夷航空公司和加拿大的WestJet都受到了类似的网络攻击的影响。英国广播公司（BBC）透露，该集团也一直是对包括M＆S在内的英国零售商的网络攻击浪潮进行调查的重点。
The Qantas breach is the latest in a string of Australian data breaches this year, with AustralianSuper and Nine Media suffering significant leaks in the past few months. In March 2025, the Office of the Australian Information Commissioner (OAIC) released statistics revealing that 2024 was the worst year for data breaches in Australia since records began in 2018."The trends we are observing suggest the threat of data breaches, especially through the efforts of malicious actors, is unlikely to diminish," said Australian Privacy Commissioner Carly Kind in a statement from the OAIC. Ms Kind urged businesses and government agencies to step up security measures and data protection, and highlighted that both the private and public sectors are vulnerable to cyber attacks.
澳航的漏洞是今年一系列澳大利亚数据泄露的最新消息，在过去的几个月中，澳大利亚人和9个媒体遭受了巨大的泄漏。2025年3月，澳大利亚信息专员办公室（OAIC）发布了统计数据，该统计数据显示，自2018年创始记录以来，2024年是澳大利亚数据泄露最严重的一年。“我们观察到的趋势暗示了数据泄露的威胁，尤其是通过恶意参与者的努力，不可能减少澳大利亚自私的委员会委员会的宣言。Kind MS敦促企业和政府机构加强安全措施和数据保护，并强调私营部门和公共部门都容易受到网络攻击的影响。
